If you or a loved one requires a caregiver, you may wonder if the caregiver is providing care properly and as often as necessary. In order to ensure your care is being kept at the highest of standards, you will need to supervise and evaluate your caregivers on a regular basis.
It can be helpful to have a family member or friend present to assist in supervision on occasion, as a second pair of eyes can catch things you may not. In supervising, you should consider quality, quantity, time, and rules. By analyzing these four things, you can get a thorough assessment of your caregiver.
Quality considers how well care is being provided. This includes performing tasks properly the way they were trained. Quantity considers whether the caregiver performs tasks every time they are required. Time refers to your caregiver providing supports when they are scheduled to best suit your health. And, rules refers to your caregiver following any guidelines you set in place.
You should monitor your caregivers daily to ensure they are doing the tasks you require. If they cannot or are not performing their tasks correctly, more training may be required. As things change, continued training will also be required for new tasks.
If you come across problems during your supervision, work with your employee to find solutions. Listen to and respect your caregiver’s suggestions and ideas, but remember they are there to help you, not to make decisions for you. Although your caregiver may have worked in similar situations in the past where a client accepted their suggestions, they may not suit you.
When you notice your caregiver performing poorly, be sure to point it out. Remind the employee of the way you would like things done. Deal with problems as they arise, as repeated problems are likely to worsen over time. When correcting your caregiver, be respectful and patient, but note the issue in order to ensure it is properly taken care of.
If training does not work to solve the problems, discuss the situation openly with your caregiver. If the performance still does not improve, it may be necessary to take action. This can include disciplinary action up to dismissal. Using “if-then” statements can help employees to understand the consequences of their actions.
Although it is necessary to inform your caregiver of performance issues, you should also praise your worker for a job well done. Let your caregiver know that you value their support and that you appreciate their compliance with your chosen routine.
While you supervise your caregivers daily, it is important to formally evaluate them on a regular basis. When doing a formal evaluation, you should use a prepared evaluation form. This form should be comparable to the job description and employment agreement along with any additional agreed upon tasks.
A formal evaluation process helps to ensure your worker knows and efficiently completes their duties. Copies of all evaluations should be kept on file along with being given to the caregiver. If your caregiver has a recurring problem, past evaluations can be referred to. Evaluations can also be reviewed in the event you are considering parting ways with the employee.
It is important to supervise and evaluate your caregiver in order to ensure your health, safety, and comfort in daily life. Evaluations can act as a reminder to your caregiver of their duties and how to perform them.