Customer Service Support Specialist
Find personal and career growth in customer service positions across the United States
Here at GT, we intentionally created a workplace that has trust, autonomy, and fun. We believe that everyone can contribute and that the best employees are intrinsically motivated. Together, we excel because we respect each other and we love what we do.
Excellence is important to us, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits, and the opportunity to grow professionally.
Our mission is to help people live a life of their choosing, regardless of age or ability.
What Working as a Customer Service Support Specialist Looks Like
As a customer service support specialist (SDSS), you’ll work on a team to deliver great customer service to people self-directing their care.
In this job, you’ll take on a variety of work. From listening to and resolving customer issues to making sure paychecks are correct. Your job is instrumental in making sure the people we serve stay safe and happy.
There are three levels to being an support specialist. This means you have a chance to advance your position even before entering leadership.
Tasks and Responsibilities for Customer Service
- Enter information into databases, such as a call log, for effective record keeping
- Prepare and send documents via DocuSign or email
- Ensure the proper naming and saving of documents in the document management system
- Assist customers in returning documents
- Manage DocuSign accounts and support issues from the operations staff and customers
- Ensure all compliance standards are met for audit purposes
- Timesheet reviewing and time tracking
- Accurately and efficiently complete payroll checklists for assigned agencies
- Work with your team leader to identify strategies for reducing errors
- Collaborate with your team to resolve rejected timesheet issues
- Bill agencies for timely reimbursement
Your Schedule
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Full-time work
Monday to Friday
8-hour shifts
Your Pay
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Starting at $15 per hour
Bonus pay
Career growth potential
Your Benefits
- Dental insurance
- Short Term Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
- Parental leave (for all parents)
- 401(k) matching
- Paid time off
- Paid training
- Paid volunteer time
- Fitness reimbursement
- Tuition reimbursement
Learn why GT is one of the best places to work.
About You
Dedicated and hardworking, you have high ethical standards. You’re driven to make your corner of the world a better place. You care deeply about people, and you want to help them live their best lives. The best motivator and manager of you is you.
As an adult (over 18 years of age), you’ve completed your high school diploma or high school equivalency (GED).
Preferred Experience for Customer Service
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Excellent written and oral communication skills
Ability to plan and organize daily work to meet deadlines
Competent in the use of Microsoft programs and the Internet
Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Strong ability to participate on a highly effective team
Effective decision-making skills
Bring Your Authentic Self to Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve.
We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.