At GT Independence, we work hard to make your work easier.
We’re here to provide the right financial management services (FMS), tools, and resources that give you all the data and information you need to make informed decisions. From our customized suite of reporting tools to knowledgeable customer service support, we are prepared to help you every step of the way.
Our products and services were designed with input from everyone involved in self-direction. That includes agencies, managed care organizations, case managers, caregivers, and of course, participants.
For GT, people are at the center of everything we do, and the only thing we do is self-direction.
GT Portal is a secure online tool that serves as your customized reporting suite. Access budget, utilization, and authorization reports with our real-time data and information, including Medicaid figures. Survey an entire program, or dig deep into an individual participant’s situation. Customize your dashboard to keep track of elements most relevant to you. And, keep your participants and caregivers up-to-date by working with GT to send out notifications.
GT’s customer service team knows that self-direction is a team effort, and our professionals are ready to assist. When it comes to participant health and wellness, time is of the essence. We automatically route your calls through to dedicated specialists. They are knowledgeable about the rules of your specific program, state, or contract, and they strive to resolve issues the first time you call. That’s why GT is a national leader in customer satisfaction in financial management services.
GT serves a diverse group of people, and that fact is reflected in our multilingual customer service team. Our team includes people fluent in English and Spanish, but we offer more. We can support more than 200 languages on request, so we can help put people at ease by using their native language. And, we provide support how you want to receive it: by phone or by email. TTY is also available.
When looking for caregivers for people who want to self-direct, look no further than the GT Portal. Through the the portal, you’ll have access to a directory of more than 30,000 qualified professionals ready to fill hours and help people seeking support. You can review a caregiver’s training, certification, background check dates, languages, and contact information.
Caregiver by GT is a free app that is widely used by caregivers. It allows caregivers to log their hours from anywhere they work, have completed shifts approved by participants, and submit their timesheets—all from a smartphone or tablet.
Caregiver is easy to use, and it provides a window into the care your participants are receiving. It is EVV compliant, and it has been third-party tested for security and privacy. It also syncs with the GT Portal, your customized and comprehensive reporting suite.
GT works with agency partners and MCOs across multiple states to ensure easy access and management of state programs and Medicare or Medicaid waivers. We also provide services nationwide through private payment. At GT, self-direction is our sole business. We’re here to make your job easier and self-direction more accessible. Select a state below to learn more about GT’s self-direction work across the nation.
We designed the GT Portal with input from all our stakeholders, including agencies and partner organizations. The GT Portal is HIPAA-compliant and secure. You can monitor authorization and utilization rates by accessing comprehensive reports and data, including Medicaid figures.
Whether you want a view of your entire program or need to follow up on a single participant’s care, GT Portal provides the robust and customizable features you need for strong program management.
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With the free Caregiver app by GT, caregivers can log care hours, get an employer’s approval for completed shifts, and submit their time sheets. All they need is a smartphone or tablet.
Plus, Caregiver is integrated with the GT Portal, so our partner organizations know participants are getting the care they planned for.