GT IndependenceResources and ToolsResources9 FAQs You Might Be Asking About the Caregiver App

9 FAQs You Might Be Asking About the Caregiver App

September 17, 2021

What is the Caregiver app, anyway?

Caregiver is an app created by GT Independence. The app works on iPhone and Android and is free to download. With the app, caregivers can easily track care hours, get approval from your employer, and turn in timesheets for payment. And you can do it all from the palm of your hand.

Designed for use from your phone or tablet, the free app is an easy way to keep track of your time and your paychecks.

1. Will the Caregiver app work on my smart device?

The Caregiver app is built to work on Apple iOS and Android operating systems. Most mobile devices and tablets are compatible with these two systems. The app requires Android devices to use versions newer than 5.0 Lollipop and Apple devices to use iOS versions newer than 10.0.0.

2. What if I don’t have cellular service or Wi-Fi?

The caregiver app is built to work even if you don’t have service or Wi-Fi on your mobile device or tablet. You do need service while downloading the app. After you have downloaded the device and successfully logged in, you can use all the functionality of the app while offline. You only need to connect to Wi-Fi or cellular service when you are ready to submit your timesheet.

3. Why do I need to set up a passcode on my phone?

A passcode is required since the app has protected health information (PHI), such as the participant’s name and the services you provided to them. Only you, the authorized employee, should have access to this sensitive information.

4. What training is available for the Caregiver app?

Please select the links below for additional information. You are also welcome to reach out to GT directly at 1-877-659-4500 or email GT customer service for assistance.

If you need help troubleshooting, you can review the Caregiver App FAQs and Troubleshooting Guide.

5. What if I get an error saying “No Network Connection” when I try to log in?

The first time you download and log-in to the app, you will need connectivity to the internet via Wi-Fi or cellular data. After that, you can create a PIN and use your device “locally” without Internet or cellular data. When you submit time at the end of the pay period, make sure to connect to Wi-Fi or cellular service.

6. Does my employer (the participant I support) need the app too?

No. You can submit your timesheet through the Caregiver app even if your employer doesn’t have the app or a GT Portal account.

7. Do I need to have location enabled?

Yes, you must have location enabled for clock-in, clock-out, and approval. The Caregiver app does not track your location on an ongoing basis, and you can shut off geo-location during the shift if you’d like to conserve battery, etc. Location is captured at clock in, clock out, and shift approval. If you have your location turned off, it can take up to 15 minutes for GPS to orient and capture your location via satellites.

8. What if I don’t have a smartphone or tablet?

The Caregiver app can also be installed on your employer’s smartphone or mobile device, or a device that stays at the employer’s home.

9. What if my phone is lost/broken/stolen/out of battery?

You can log into the Caregiver app from any smart device to finish your timesheet. Your data will be saved and active timers keep running for your account, even if your phone dies or you can no longer use/access that phone.